Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how pak177 ("pak177", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access and use the services available at pak177.com, including online casino games, sports betting, live dealer tables, slot games, payment services, promotions, and customer support.

This Policy applies to all personal data collected through pak177.com, our mobile-optimised platform, any associated applications, and through direct communications between you and pak177's support team. By registering an account on pak177 or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside pak177's Terms & Conditions, which incorporate this Policy by reference.

2. Data Controller

pak177 operates as the data controller for all personal data collected through pak177.com. As data controller, pak177 determines the purposes and means of processing your personal data. pak177 holds a valid international gaming licence under which it operates all services available on the platform. All data processing activities are conducted in compliance with the data protection obligations attached to that licence.

For all privacy-related queries, requests, or complaints, you may contact pak177's designated Data Privacy point of contact via:

• Live Chat: Available 24/7 from your pak177 account dashboard
• Email: [email protected] (plain text — not a clickable link)

3. Personal Data We Collect

pak177 collects the following categories of personal data from registered players and platform visitors:

3.1 Identity Data

• Full legal name (as it appears on your CNIC or valid government-issued ID)
• Date of birth (used for mandatory age verification — you must be 21 or older)
• CNIC number or passport number (collected during KYC verification)
• Copies of identity documents submitted for KYC purposes
• Proof of address documentation

3.2 Contact Data

• Email address (used for account communications and support)
• Pakistani mobile phone number (used for account verification and security)
• Residential address (collected during KYC)

3.3 Financial Data

• JazzCash or EasyPaisa mobile wallet number
• Bank account details for HBL, UBL, or Meezan Bank transfers
• SadaPay account reference
• USDT TRC20 wallet address (where applicable)
• Deposit and withdrawal transaction history denominated in PKR

3.4 Gaming & Activity Data

• Betting history across sportsbook, casino, live dealer, and slot game products
• Session timestamps, durations, and login frequency
• Game preferences and product usage patterns
• Bonus and promotion redemption history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

3.5 Technical Data

• IP address and approximate geolocation derived from IP
• Device type, operating system, and browser type
• Cookie identifiers and session tokens
• Platform performance and error logs

3.6 Communications Data

• Records of your Live Chat interactions with pak177 support
• Email correspondence with pak177's support team
• Feedback, complaints, and dispute records

4. How We Collect Your Data

pak177 collects personal data through the following channels:

4.1 Direct Collection

You provide data directly to pak177 when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, respond to a survey, or participate in a promotion. The accuracy of directly provided data is your responsibility; providing false information constitutes a breach of pak177's Terms & Conditions.

4.2 Automated Collection

pak177's platform automatically collects technical and activity data when you access pak177.com. This includes your IP address, device identifiers, cookie data, session duration, pages visited, games played, and bets placed. This data is collected to ensure platform security, detect fraud, and improve the user experience for Pakistani players.

4.3 Third-Party Sources

pak177 may receive data about you from authorised third parties, including:

• KYC and identity verification service providers
• Payment processors (to confirm transaction status)
• Fraud prevention and AML screening services
• Responsible gaming databases (to check self-exclusion registrations)

5. How We Use Your Personal Data

pak177 uses your personal data for the following purposes:

Purpose	Data Used
Account registration and authentication	Identity data, contact data, technical data
Age and identity verification (KYC)	Identity data, contact data, financial data
Processing deposits and withdrawals in PKR	Financial data, identity data
Delivering gaming and betting services	Gaming & activity data, technical data
Fraud detection and AML compliance	Financial data, technical data, activity data
Customer support and dispute resolution	Identity data, communications data, activity data
Responsible gaming monitoring and tools	Activity data, gaming data, communications data
Sending account and transactional notifications	Contact data, financial data
Regulatory reporting to our licensing authority	Identity data, financial data, activity data
Platform security and performance optimisation	Technical data, activity data
Marketing communications (where consented)	Contact data, activity data

pak177 does not use automated decision-making or profiling that produces legal or similarly significant effects on players, except where required by our AML or responsible gaming obligations.

6. Legal Basis for Processing

pak177 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide you with the services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation: Processing required to comply with our international gaming licence conditions, including KYC, AML, responsible gaming record-keeping, and regulatory reporting.
• Legitimate interests: Processing conducted for fraud prevention, platform security, and improving the quality of our services, where those interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have given clear, voluntary consent. You may withdraw consent at any time without affecting the legality of prior processing.

7. Data Sharing & Third Parties

pak177 does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances:

7.1 Service Providers

pak177 engages trusted third-party service providers who process data on our behalf under strict contractual data protection obligations. These include our KYC verification partner, payment gateway providers for JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT processing, and our platform infrastructure and security providers. All service providers are contractually prohibited from using your data for any purpose beyond the specific service they provide to pak177.

7.2 Regulatory and Legal Disclosure

pak177 may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or other regulatory bodies where required by applicable law, court order, or the conditions of our international gaming licence. Such disclosures are made only to the extent required and will be documented in accordance with our data governance obligations.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of pak177's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer and of any material changes to how your data is handled as a result.

8. Data Retention

pak177 retains your personal data for as long as is necessary to fulfil the purposes outlined in this Policy and to comply with our legal and regulatory obligations. Specific retention periods applicable at pak177 are as follows:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, in compliance with AML record-keeping requirements under our gaming licence.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming and activity data: Retained for a minimum of three (3) years to support responsible gaming monitoring and dispute resolution.
• Communications data: Support tickets and chat transcripts are retained for two (2) years; formal complaint records are retained for five (5) years.
• Technical and cookie data: Retained for up to thirteen (13) months from collection, after which it is anonymised or deleted.
• Marketing consent records: Retained for the duration of your account or until consent is withdrawn, plus one (1) year thereafter as evidence of consent history.

Upon expiry of the applicable retention period, pak177 will securely delete or anonymise your personal data. Where data is anonymised rather than deleted, the resulting anonymised data may be retained indefinitely for statistical analysis purposes, as it can no longer be linked back to you personally.

9. Data Security

pak177 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS 1.3 encryption for all data in transit between your browser and pak177's servers
• AES-256 encryption for sensitive data stored at rest, including identity documents and payment details
• Multi-factor authentication requirements for internal staff accessing player data systems
• Role-based access controls that limit data access to staff who require it for their specific job function
• Regular third-party security audits and penetration testing of the pak177 platform
• Automated anomaly detection and fraud monitoring across all transactions
• Incident response procedures with defined notification timelines in the event of a data breach

While pak177 takes all reasonable steps to protect your data, no internet transmission or digital storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own device and pak177 account credentials. If you suspect unauthorised access to your account, contact our support team via Live Chat immediately.

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit pak177.com. They help the platform recognise your browser, maintain your login session, remember your preferences, and collect aggregate analytical information about how Pakistani players use the platform.

10.2 Types of Cookies Used by pak177

• Strictly necessary cookies: Required for the platform to function correctly — for example, maintaining your authenticated session, processing transactions, and storing your language preferences. These cannot be disabled without breaking core platform functionality.
• Analytical cookies: Used by pak177 to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and does not identify individual players.
• Functional cookies: Used to remember your preferences, such as your preferred deposit method or responsible gaming settings, so you do not need to re-enter them on each visit.

10.3 Managing Cookies

You can manage or delete cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set alerts when a cookie is being placed. Please note that disabling strictly necessary cookies will impair your ability to use pak177 effectively. pak177 does not use third-party advertising cookies or behavioural retargeting technologies.

11. Your Data Rights

As a pak177 player, you hold the following rights in relation to the personal data we hold about you:

• Right of access: You may request a copy of all personal data pak177 holds about you. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that we correct it. You can update basic account details directly within your pak177 account settings, or contact support for KYC-related corrections.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. We cannot delete data we are legally required to retain under our gaming licence (for example, AML transaction records).
• Right to restrict processing: You may request that we restrict the processing of your data in certain circumstances — for example, while a correction request is being verified.
• Right to data portability: You may request a copy of personal data you have provided to pak177 in a structured, machine-readable format.
• Right to object: You may object to the processing of your data where that processing is based on pak177's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact pak177's support team via Live Chat (available 24/7) or email at [email protected]. We will verify your identity before processing any data rights request to protect against unauthorised access to your information.

12. Minors & Age Verification

pak177's services are strictly for adults aged 21 years and above. pak177 does not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step in the pak177 registration and KYC process. If pak177 discovers that personal data has been collected from a person under 21, that account will be closed immediately, all data will be deleted or retained only to the minimum extent required by law, and any deposited funds will be returned after an investigation.

Parents and guardians in Pakistan are encouraged to use device-level parental control tools to prevent underage individuals from accessing online gambling platforms including pak177.com.

13. International Data Transfers

As pak177 operates under an international gaming licence, some of your personal data may be processed or stored on servers located outside Pakistan. Where such transfers occur, pak177 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy. These safeguards include contractual clauses in agreements with our data processors and, where applicable, reliance on adequacy decisions or equivalent mechanisms recognised by our licensing jurisdiction.

By using pak177, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan where such transfers are necessary to provide the services you have registered for.

14. Changes to This Privacy Policy

pak177 reserves the right to update this Privacy Policy at any time. Where changes are material — for example, a new category of data being collected, a new sharing arrangement with a third party, or a change in how long data is retained — pak177 will notify registered players via email and/or a prominent notice on the platform at least seven (7) days before the revised Policy takes effect.

Continued use of pak177 following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. The most current version of this Policy is always available at pak177.com/privacy-policy. The "Effective" date at the top of this page reflects the date of the most recent revision.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data pak177 holds about you, please get in touch with our support team:

• Live Chat: Available 24/7 directly from your pak177 account dashboard. Average response time is under 5 minutes for Pakistani players.
• Email: [email protected] (plain text — not a clickable link). For formal data rights requests, please mark the subject line "Privacy Request".

pak177 takes all privacy queries seriously. Formal data rights requests will be acknowledged within 48 hours and resolved within 30 calendar days. If you are not satisfied with our response, you may escalate your complaint to the data protection authority specified by pak177's licensing jurisdiction.